How Allens Landing Cleaning LLC collects, uses, and protects your personal information — including home access details, service photos, and communications.
Allens Landing Cleaning LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.
This policy applies to all interactions with our company, including our website (allenslandingcleaning.com), online booking and estimate forms, phone and email communications, text messages (SMS), chatbot conversations, and in-home cleaning services.
Allens Landing Cleaning LLC is a residential and commercial cleaning company based in Friendswood, Texas, serving Friendswood, League City, Pearland, Clear Lake, Webster, Dickinson, and Kemah.
If you have questions about this policy, contact us:
We collect the following types of information in connection with providing our services:
| Data Type | Purpose |
|---|---|
| Name | Estimate requests, customer records, service delivery |
| Phone number | SMS reminders, service calls, follow-up |
| Email address | Estimates, invoices, confirmations, follow-up |
| Property address | Cleaning location and scheduling |
| Home details | Property size, rooms, condition, and service scope |
| Access instructions | Gate codes, lockbox combinations, alarm codes, key locations, entry notes |
| Pet information | Safety, service preparation, and team awareness |
| Photos and videos | Quality control, service documentation, damage prevention, training, and marketing (with permission) |
| Payment information | Invoicing and billing records (processed through secure third-party processors) |
| Communication history | Service follow-up, dispute resolution, quality improvement |
| Website and chatbot activity | Estimate requests, service inquiries, site improvement |
We use the information we collect to:
We understand the sensitivity of home access information. Gate codes, lockbox combinations, alarm instructions, door codes, and special entry instructions are collected solely to provide scheduled cleaning services.
We separate operational photos from marketing photos:
We may take photos during service for quality control, service documentation, damage prevention, and internal team training. These photos are used internally and are never shared publicly or with third parties.
Before-and-after images may be used for marketing and promotional purposes. We will not use identifiable photos of your home for marketing without your permission. Marketing images never include identifying information such as addresses, street views, or personal belongings. Photos and videos are never sold or given to third parties.
By providing your phone number and submitting an estimate request or booking, you consent to receive text messages from Allens Landing Cleaning LLC. Messages may include:
| Message Type | Examples |
|---|---|
| Transactional / Service | Appointment confirmations, reminders, schedule changes, service updates |
| Billing | Invoice notifications, payment confirmations |
| Customer Support | Responses to inquiries, estimate follow-up |
| Feedback | Requests for reviews or service feedback |
| Promotional | Seasonal offers, service announcements (opt-out available) |
We do not sell, rent, or share SMS opt-in consent or phone numbers with third parties for their own marketing purposes.
Opting out of promotional texts will not stop essential service-related messages where legally permitted (such as appointment confirmations for scheduled services).
We send emails for service confirmations, invoicing, estimate follow-up, and occasional promotional content. You may opt out of promotional emails at any time by using the unsubscribe link or contacting us directly. Opt-out requests are honored within 10 business days.
We use third-party service providers to operate our business. These providers may have access to your information only as necessary to perform their functions and are not permitted to use it for their own marketing purposes. Service providers include:
Using a third-party provider does not relieve us of our responsibility to protect your information. We remain accountable for how your data is handled.
We do not sell your personal information. We share information only in the following circumstances:
We retain your personal information for as long as needed to provide services and fulfill the purposes described in this policy. Specifically:
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to sensitive data such as home access codes, secure digital storage, and team training on privacy and confidentiality.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, contact us at support@allenslandingcleaning.com or (713) 258-3975.
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These may include essential cookies for site functionality and analytics cookies to measure site performance. You can control cookie preferences through your browser settings.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. The most current version is always available at allenslandingcleaning.com/privacy-policy/ with the effective date at the top. For material changes, we will notify existing customers via email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us: